Between Oceans Solutions Ltd. customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

·   Contact details

·   What information we collect, use, and why

·   Lawful bases and data protection rights

·   Where we get personal information from

·   How long we keep information

·   Who we share information with

·   Sharing information outside the UK

·   How to complain

Contact details

Post: 9 Poels Court, Moat Road, EAST GRINSTEAD, West Sussex, RH19 3LA, GB

Telephone: 01342 659930

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·   Names and contact details

We collect or use the following information for service updates or marketing purposes:

·   Names and contact details

We collect or use the following information for recruitment purposes:

·   Contact details (eg name, address, telephone number or personal email address)

·   Education history (eg qualifications)

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·   Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·   Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We collect and use personal information to provide our services and goods effectively, ensuring a seamless customer experience. Our legitimate interest includes processing data for customer support, order fulfillment, personalization of services, and business improvements. This enables us to meet customer expectations, maintain operational efficiency, and offer relevant updates while safeguarding individual rights and privacy. We assess and balance our interests against any potential impact on our users, ensuring transparency and security in data handling. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We process personal information to provide relevant service updates and marketing communications that may be of interest to our customers and users. This includes sharing news about product enhancements, exclusive offers, and tailored recommendations based on user preferences. Our legitimate interest lies in maintaining customer engagement, improving service delivery, and offering valuable information without compromising individual rights or privacy. We ensure transparency in our communications and provide clear options for users to manage their preferences, including the ability to opt out at any time. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for recruitment purposes are:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We process personal information as part of our recruitment efforts to identify and engage with qualified candidates for employment opportunities. This includes evaluating applications, conducting interviews, and maintaining talent pools for future openings. Our legitimate interest lies in efficiently managing the hiring process, ensuring a fair selection of candidates, and strengthening our workforce to support business growth. We carefully assess and balance our interests against the rights and expectations of individuals, ensuring transparency, confidentiality, and compliance with data protection regulations. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

·   Directly from you

·   Publicly available sources

·   Previous employers

How long we keep information